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Policies

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Booking & Deposits

  • Online booking is required for all appointments unless we schedule your appointment in person or there is an immediate need.

  • A deposit is required to secure your appointment and will go toward your final total. Deposits are non-refundable if you cancel, no-show, or do not reschedule within the required notice period.

  • If you need to cancel or reschedule, please notify me at least 36 hours before your appointment.

  • Same-day cancellations may result in the deposit being forfeited. No-call/no-shows may not be allowed to rebook.

     

Service Time & Expectations

  • ASH & Nails is a detail-focused service. I take my time to protect the quality of your nails and the overall experience.

  • Please book the correct tier, service, removal, and add-ons so enough time is reserved. If you are unsure which tier to choose, please send inspiration photos before booking or before your appointment.

  • Day-of nail art, last-minute design changes, removals, or additional services may be declined if they were not booked ahead of time.

     

Nail Art & Tier Booking

  • Services are booked by tier based on the amount of art, detail, removal, and time required.

  • Tier 1 includes simple finishes such as one color or two tone, shimmer, glitter, chrome, or cat eye.

  • Tier 2 includes light nail art such as French tips, ombré/aura, simple lines, dots, hearts, stars, simple flowers, or very minimal accents.

  • Tier 3 includes detailed art, mixed designs, themed sets, detailed florals, animal print, marble, characters, layered techniques, or any design requiring extra time and detail.

  • If the wrong tier is booked, the design may need to be simplified or adjusted to fit the time reserved.


    Removals

  • Light removal of my previous work may be included when needed.

  • Outside product removal must be booked as an add-on. This includes product applied by another salon or nail tech, acrylic, dip, Gel-X, heavy gel, or unknown product.

  • If outside removal is not booked ahead of time, nail art, add-ons, or extra details may need to be reduced or declined to stay on schedule.


    Health, Guests & Children

  • If you are feeling sick, have been exposed to illness, or are experiencing symptoms, please reschedule your appointment.

  • Guests are limited to one person unless approved ahead of time.

  • Children are not recommended during appointments unless they are able to sit quietly and safely for the duration of the service.

  • I do provide youth services that are designed to be simple and age-appropriate. Requests requiring significant detail or additional appointment time will be priced as an adult service.
     

Payments

  • Accepted payment methods are cash, card, tap to pay, and Venmo. Zelle is not accepted.

  • Remaining balances are due at the end of your appointment. 

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Late Arrivals

  • A 10-minute grace period is given.

  • Arriving more than 10 minutes late will result in a $10 late fee and may require a shortened service, removal of nail art, or rescheduling.

  • I understand life happens, but please plan accordingly so every client receives their full appointment time.

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Fixes & Repairs

  • Complimentary fixes are offered within 5 days for service-related issues.

  • After 5 days, repairs are $5 per nail or $10 per nail if the nail includes art.

  • Repairs caused by picking, biting, breakage, improper aftercare, or lifestyle wear are not considered complimentary fixes.

  • Refunds are handled case by case. If a refund is issued, future bookings will no longer be accepted.

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Respect & Experience

  • Respectful communication is expected at all times.

  • Rudeness, disrespect, repeated late arrivals, repeated no-shows, or failure to follow policies may result in refusal of future services.



    Thank you for understanding and respecting these policies. They help me provide a smoother, more intentional, and higher-quality experience for every client.

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