Policies
Bookings
Booking an appointment requires a non-refundable deposit but will go towards the appointment ($10-$20 depending on service).
No call- no show (where one does not call or show up) to an appointment. I will allow one more booking.
I understand that life happens sometimes, and you will need to cancel your appointment the day of. The deposit can be credited to a new rescheduled appointment.
I value the service I want to provide you, but I also value my time. Thank you in advance for understanding.
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Late
If you are running 10 minutes late, I will charge a $10 late fee and will eliminate an item from the service. Example: remove scrub, massage or nail art from service.
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After Services
If unsatisfied with the service or issues with polish, a one-time complimentary service will be given and/or refund upon request. If issues continue, I will not be able to service again as I may not be the right nail tech for you.
Complimentary nail repair for chipped polish within 5 days of wear. If there is a constancy with chipping, example: after every service. I have the right to not service as I believe I may not the nail teach for you.
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Sick
If you are sick yet still able to function properly, I ask that you wear a mask, or please do not come in. I am a private nail suite and want to stay healthy for everyone, including you. I would be more than happy to help reschedule so you can enjoy your service.
Guests
I allow one guest to come. As long as they are respectful.
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Children
I would prefer you come alone, as it can be a distraction for you and I. My goal is for you to relax and enjoy your "me time".
However, I will allow children to come if they are able to entertain themselves for the duration of the appointment.
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ATTITUDE
If you are expecting a service to be quick and easy, I am not for you. But I will do my best.
If you are expecting me to know exactly how you like your service without explaining, I am not for you.
If you are rude, condescending, or disrespectful, I am not for you.
I want to value my clients the best I can, but if you are unable to follow or abuse the policy, then I have the right to not service you moving forward.
Thank you in advance for taking the time to read and understand my policies.