Policies
BOOKINGS
* Deposits: Appointment requires a non-refundable deposit but will go towards the appointment ($10-$20 depending on service).
* No Call/No Show: missing an appointment without notice allows for one more booking opportunity.
* Cancellations: Life happens! If you need to cancel on the day of your appointment, you deposit can be credited toward a rescheduled session.
SERVICE ADD-ONS & REMOVALS
* Removals: If you need a removal of existing nail products, please add this service when booking to ensure sufficient time. It will be added to service at end of appointment.
* Scheduling Add Ons: If you would like to include nail art or other enhancements, please select desired add ons when booking. This allows adequate time to accommodate your request.
* Design Request: For designs, please provide details when booking. I will reach out to you for more clarification. Requests made at the appointment may be declined if time does not permit.
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LATE ARRIVALS
* Grace Period: Arriving more than 10 minutes late insures a $10 fee and may result in a shortened service (e.g. omitting scrub, message or nails art) to stay on schedule.
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AFTER SERVICES
* Satisfaction Guarantee: If unsatisfied, a one-time complimentary fix or a refund is available upon request.
* Repeated Issues: Consistent problems may indicate we're not the right fit, and I may suggest seeking another technician.
* Repairs: Complimentary nail repair for chipped polish are offered within 5 days. Consistent chipping may lead to a referral to another nail technician.
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HEALTH & SAFETY
* Illness: If you are feeling unwell, but functional, please wear a mask. If you are unable to do so, please consider rescheduling to ensure an healthy environment for all.
GUESTS & CHILDREN
* Guest: One respectful guest is welcome
* Children: To maintain a relaxing atmosphere, it's preferred you come alone. If necessary. children who can entertain themselves are permitted.
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CONDUCT
* Expectations: Services are thorough and may take time. Clear communication about your preferences is appreciated.
* Repeat: Rude or disrespectful behavior is not tolerated and may result in refusal of service.
Thank you for understanding and adhering to these policies, deigned to to provide the best experience for everyone